December 21, 2015
Sometimes the smallest gestures can make the biggest difference. It’s not easy to be personable, upbeat, and polite every day and all the time doing any job, but that’s what’s expected out of cashiers to give great customer service. However, Kristen Clark, a UFCW Local 75 member, who works as cashier at an Ohio Meijer grocery store went the extra mile with customer Kimberly Grandinette and her 3 year-old son Paul proving that a small act of kindness can have a great effect on more than just those who shared the moment.
Last Sunday, while checking out her items, Kimberly conversed with Kristen about her family’s recent hardships that had begun to have effect on 3 year-old Paul. The two continued to chat while Kristen rung up the rest of Kimberly’s items until Paul asked if he could join Kristen in ringing up the rest of his mother’s groceries. Kristen then picked up Paul and held him while he helped scan the rest of his mother’s items.
Kimberly Grandinette detailed the story in a Facebook post about how much that act of kindness meant to her and her son Paul. “She made him feel like a million bucks. He skipped out of the store with a smile on his face,” the mom wrote. “Thank you, Kristen, for making my son’s day (and my day!) a bit brighter.” Since that Sunday, Grandinette’s Facebook post has touched the lives of so many others and gathered more than 144K likes, 10K shares, and 3.6K comments on Mejier’s Facebook Page.
Kristen’s own parents saw the post of their daughter and shared their elation with and thanks to everyone who shared their daughter’s story. “That’s my wonderful daughter, I’m so thankful for her taking the time to make his day because that’s how she is and I’m thankful for you to notice. Happy holidays to you and your family,” wrote her mom, Diane. Her father, Carl, added “That’s my daughter. I’m am so proud of her. #prouddaddy.”
Although Kristen admits that she was initially surprised by how much attention the story received, she said that way she interacted with Kimberly was ordinary in her day’s work. “I try to engage with my customers,” she said. “I like to get to know people. Even if it is just for three minutes” as they’re checking out.
Since then, Kristen has received recognition as an “incredible” Meijer employee from her store spokesperson, Christina Fecher. “This is another reminder that compassion and kindness go a long way, because kindness is contagious. (Pass it on!)”